To whom it may concern,
I hope this email finds you well.
I used to be a loyal Microsoft supporter but unfortunately in this last month, my loyalty has completely shattered. I purchased a Microsoft Surface Book 2 in September 2018. Along with the laptop I also purchased the Microsoft Complete 2 year warranty.
Since the last couple of months my laptop has been facing many issues. Here are a couple major ones below:
1) The laptop overheats to the extent that it burnt my skin many times. I have a 2 year old daughter who also used my laptop to watch movies and it is extremely dangerous to have a laptop like this around her.
2) The screen keeps turning blue and then I have to restart the whole machine.
3) The charging adaptor also overheats to such an extent that it burns your skin.

View the Fraud Report for Microsoft Surface Book 2 on at –

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